At AI Organics and Kshitij Star Pvt. Ltd. , we are committed to resolving any concerns or complaints that may arise during the course of our business relationship. Our Grievance Redressal Mechanism ensures that your issues are addressed in a fair and transparent manner. Below are the steps you can follow to raise a grievance with us:
How to File a Grievance
If you have a complaint or grievance regarding our services or any issues with our Website, please follow these steps to initiate the grievance redressal process:
Step 1 : Send an email to our designated grievance officer at dm@kshitijstar.com. Ensure to provide the following details in your complaint:
- Your full name and contact information
- A clear description of the grievance
- The specific service or issue involved
- Any supporting documents or evidence (if applicable)
- The resolution you are seeking
Step 2 :Our grievance officer will acknowledge receipt of your complaint within 48 hours and begin an investigation into the matter.
Timeframe for Resolution
We strive to resolve grievances in a timely and efficient manner. Generally, we aim to resolve all complaints within 15 business days of receiving the complaint. If the resolution will take longer than expected, we will notify you and provide an estimated timeline.
Escalation Process
If you are dissatisfied with the resolution provided or if the issue remains unresolved, you may escalate the grievance as follows:
Step 1 :Email your grievance to the grievance officer at dm@kshitijstar.com with the subject "Escalation Request" and provide any additional details you feel are necessary.
Step 2 : The grievance will be escalated to the senior management team, who will review the matter thoroughly and provide a final resolution within an additional 7-10 business days.
Contact Information for Grievance Redressal
- Grievance Officer: Jyoti Singh / Marketing
- Email: dm@kshitijstar.com
- Phone: +91 70398 69340
- Mailing Address: Office No.: 47, 4th Floor, Kalpataru Avenue, Akurli Rd, opp. ESIS Hospital, Kandivali East, Mumbai, Maharashtra 400101
Alternate Dispute Resolution (ADR)
If the grievance cannot be resolved through the internal grievance redressal process, both parties may consider alternative dispute resolution methods, including mediation or arbitration, under the applicable laws of India.
Compliance and Accountability
We take all grievances seriously and are committed to resolving them in accordance with applicable laws and our internal policies. AI Organics and Kshitij Star Pvt. Ltd. ensure complete transparency in handling complaints and strive to create a positive customer experience.
Company Details
- Company Name: Kshitij Star Pvt. Ltd
- Brand Name: AI Organics
- GST Number: 27AAICK6769K1ZR
Frequently asked questions
Artificial Intelligence (AI) is transforming digital marketing by enabling businesses to automate processes, personalize customer experiences, and optimize marketing campaigns with data-driven insights.
Artificial Intelligence (AI) is revolutionizing social media marketing, making it more efficient, data-driven, and personalized.
In today's data-driven world, Artificial Intelligence (AI) is revolutionizing marketing campaigns by leveraging predictive analytics.
Predictive analytics uses AI and machine learning (ML) algorithms to process historical and real-time data, identify patterns, and forecast future consumer actions.
As AI technology continues to evolve, predictive analytics will become even more precise, enabling businesses to create data-driven marketing strategies with unmatched accuracy.
